Case Study
Client - Mark M
Industry - Hospitality (AirBnB Host)
Business Type - Sole Trader
Client Duration - 10 Years
The Challenge
When Mark began preparing for a major business move to London, he faced a serious dilemma: how to manage his successful AirBnB property in Wales whilst launching a new venture in a different city.
He had been handling everything on his own, guest communication, property maintenance and working with cleaners, but the impending relocation made it clear he needed local, reliable support. Without a trustworthy solution, the guest experience, property condition and income stream were all at risk.
The Solution
Mark turned to Office Support Services for peace of mind and operational support. We stepped in to become his eyes and ears on the ground, managing every aspect of the property so he could focus on his new business.
​Our work included:
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Liaising with trades for repairs and maintenance, including sourcing quotes and overseeing the work
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Guest communication, including pre-arrival coordination and check-in details
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Purchasing supplies and necessities for the property as needed
The Results
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Smooth property operations without Mark needing to be physically present
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Happy guests with professional, responsive local support
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Reduced stress and full confidence for Mark during a major transition
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Personal appreciation - "Thank you for everything you did last year and for frequently going the extra mile".
A Lasting Relationship
Although we no longer work together in a professional capacity, our partnership evolved into family friendship, a testament to the trust, integrity and care we bring to every client relationship.