Case Study
Client - Tom R
Industry - Land Management
Business Type - Sole Trader
Client Since - 2022
The Challenge
Tom is an experienced land manager who spends most of his time out on the fells, doing what he does best, hands-on work. However, to grow this business and win contracts with local authorities, he needed to consistently submit detailed, job-specific tender documentation, including risk assessments and method statements (RAMS), insurance documents, training records and references.
Paperwork wasn't just a chore for Tom; it was a genuine source of frustration. When a former staff member who previously handled the admin left, Tom found himself in need of reliable, ongoing support to keep his business competitive.
The Solution
Office Support Services stepped in to manage all administrative aspects of Tom's tender submissions, allowing him to focus mainly on site work.
Support included:
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Collating and preparing documentation required for each tender, tailoured to the job specifications
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Updating risks assessments and method statements for individual projects
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Organising and presenting key supporting documents, such as insurance, certifications, training logs and references
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Ongoing support for new opportunities including complex Government Framework applications in both England and Wales
The Results
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Improved efficiency in the tendering process, with faster, professional submissions
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Increased capacity to apply for a wider range of public sector contracts
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Significantly reduced stress for Tom who could continue working outdoors without worrying about admin
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Expanded opportunities, including applications for Government Frameworks with will unlock future work
Ongoing Partnership
We continue to work closely with Tom, supporting his applications for new frameworks and helping position his business for greater success in public sector work. As his trusted admin partner, we ensure that each tender goes out on time with confidence.