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Case Study

Client - Andy J

Industry - Building Trade

Business Type - Sole Trader

Client Since - 2013

The Challenge

When Andy, a skilled builder and sole trader, first approached Office Support Services, he was overwhelmed with administrative tasks.  While his craftsmanship was second to none, paperwork was a constant struggle.  Invoices were often submitted late and quotations for jobs lagged behind, causing missed opportunities and unnecessary stress.  Though his wife tried to help, her own work commitments meant the business needed reliable ongoing support. 

The Solution

Office Support Services stepped in to handle Andy's quotations and invoicing processes, bringing structure and consistency to an area of the business that had been a source of constant frustration.  With time, Andy's business ambitions grew and he set his sights on securing larger, more lucrative projects, particularly local council contracts.  To qualify, he needed CHAS (Contractors Health & Safety Assessment Scheme) certification, a complex and paperwork-heavy process.  

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Understanding Andy's aversion to admin, we guided him step by step - 

  • Assisted him in setting up and registering his CHAS Account

  • Produced and compiled all necessary documentation and safety polices - many of which had to be created from scratch

  • Managed the full CHAS application and renewal process

The Results

  • CHAS Accreditation Achieved, opening the door to local authority and higher value contracts

  • Improved business efficiency, with all quotations and invoices delivered on time

  • Long-term admin support provided peace of mind and ongoing business continuity

  • Client satisfaction: Andy regularly credits Office Support Services with helping him stay in business, stating he would have given up without our support

Ongoing Partnership

Today, we continue to work with Andy, producing quotations, handling invoices and managing his CHAS membership.  Our relationship has evolved into a trusted partnership that allows Andy to focus on what he does best, building, while we handle the rest. 

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